Privacy policy

Privacy Policy

This Privacy Policy describes how Shenzhen OrangeFire Technology Co., Ltd. ("MarsWork," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website marswork3d.com (the "Site") or purchase our 3D printing products, including filaments, spools, and accessories (collectively, "Products").

By using the Site, you consent to the practices described in this Policy.

1. Information We Collect

Information You Provide

  • Contact & Account Details: Name, email address, phone number, shipping and billing addresses when you create an account, place an order, or contact us.
  • Payment Information: Payment transactions are processed securely by PayPal and Other payment way. We do not store your credit card number or banking credentials on our servers.
  • Communications: Content you submit when contacting customer support, writing product reviews, or responding to surveys.

Information Collected Automatically

  • Device & Browsing Data: IP address, browser type, operating system, device type, and pages visited on the Site.
  • Location: Approximate geographic location derived from your IP address.
  • Cookie & Tracking Data: Information collected through cookies and similar technologies (see Section 4).

Information from Third Parties

  • Payment Processor : Transaction confirmation data.
  • Analytics (Google Analytics): Aggregated website usage data.
  • Advertising (Meta/Facebook): Audience insights and conversion data for ad measurement.
  • Email Marketing Provider: Email engagement metrics and subscriber preferences.

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders — process payments, arrange shipping, send order confirmations and tracking updates.
  • Provide customer support — respond to inquiries and resolve issues.
  • Send marketing communications — newsletters, promotions, and product updates. You may opt out at any time (see Section 6).
  • Improve our Site — analyze traffic, troubleshoot issues, and enhance user experience.
  • Deliver advertising — show relevant ads and measure campaign performance.
  • Prevent fraud and ensure security — detect unauthorized activity and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data with the following parties:

  • Service Providers: Shopify (e-commerce platform), PayPal (payment processing), Google Analytics (analytics), Meta/Facebook (advertising), our email marketing provider, and shipping carriers. Each provider is contractually required to protect your data and use it only as we direct.
  • Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice to you.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, web beacons) to operate the Site, analyze traffic, and support marketing. Cookie types include:

  • Strictly Necessary: Required for Site functionality (cart, checkout, account). Cannot be disabled.
  • Analytics: Help us understand how visitors use the Site (e.g., Google Analytics).
  • Marketing & Advertising: Deliver relevant ads and measure campaign effectiveness (e.g., Meta Pixel).
  • Functionality: Remember your preferences (language, region).

Managing Cookies: You can control cookies through your browser settings, opt out of Google Analytics via the Google Analytics Opt-Out Add-on, and manage Meta ad preferences via Meta Ad Preferences. Blocking non-essential cookies may affect certain Site features.

Do Not Sell or Share: We do not sell your personal information. We do not share personal information for cross-context behavioral advertising, except limited data shared with Meta and Google to operate our advertising campaigns. If you wish to limit this, please contact us at marswork3d@outlook.com. We honor Global Privacy Control (GPC) browser signals as a valid opt-out request.

5. Data Security

We implement reasonable security measures to protect your personal information, including SSL/TLS encryption, PCI-DSS compliant payment processing through PayPal, and restricted access to personal data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

  • Opt Out of Marketing: Unsubscribe at any time via the link in any marketing email, by contacting marswork3d@outlook.com, or through your account settings. You may still receive transactional emails (order confirmations, security notices).
  • CAN-SPAM Compliance: All marketing emails include our company name, physical address, a clear unsubscribe link, and are processed within 10 business days of any opt-out request.
  • SMS Opt-Out: Reply "STOP" to any SMS marketing message to opt out. Standard message and data rates may apply.
  • Access, Correction, and Deletion: You may request to access, correct, or delete your personal information by contacting us at marswork3d@outlook.com. We will respond within 30 days.

7. California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

  • Right to Know: Request the categories and specific pieces of personal information we collect, their sources, purposes, and third parties with whom they are shared.
  • Right to Delete: Request deletion of your personal information, subject to certain legal exceptions (e.g., completing transactions, security, legal compliance).
  • Right to Correct: Request correction of inaccurate information.
  • Right to Opt Out of Sale/Sharing: We do not sell personal information. To opt out of sharing for cross-context behavioral advertising, contact us or use a GPC-enabled browser.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA/CPRA rights.

To submit a request, contact marswork3d@outlook.com. You may also designate an authorized agent to act on your behalf, subject to identity verification.

8. EEA/UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the GDPR:

  • Access, correct, and delete your personal data.
  • Restrict or object to processing, including direct marketing.
  • Receive your data in a portable, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact marswork3d@outlook.com. If unsatisfied, you may lodge a complaint with your local data protection authority. We process your data based on contractual necessity, legitimate business interests, your consent, and legal obligations as applicable.

9. International Data Transfers

MarsWork is headquartered in Shenzhen, China. Your information may be transferred to and processed in China, the United States, and other countries where our service providers operate. When transferring data outside the EEA/UK, we use Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection.

10. Children's Privacy

Our Site and Products are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal information, contact marswork3d@outlook.com.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy. Order and transaction data is retained for approximately 7 years to comply with tax and commercial obligations. Marketing preferences are retained until you opt out. Analytics data follows our providers' default retention periods. When no longer needed, we securely delete or anonymize your information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Effective Date" at the top of this page and, where required, by notifying you via email or a Site notice. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

For any questions or requests regarding this Privacy Policy, please contact:

Shenzhen OrangeFire Technology Co., Ltd. 

📧 Email: marswork3d@outlook.com

🌐 Website: marswork3d.com